I had a father who dreamed of being a researcher and a son who became one.
Curiosity has threaded its way through three generations of my family. Though we’ve each followed different paths, we’re united by a shared drive to understand the deeper systems that shape our lives and the world. It’s about looking beyond the surface to uncover the hidden forces that influence everything we see—and even the things we don’t.
About
James became recognized for his groundbreaking work on loyalty and loyal relationships. But his influence with organizations and institutions around the globe stems from the broader research he has conducted into human connections—those cognitive bonds and attachments we form with not only other people, but with places and things, even with ideas and ideologies. His insight into how and why connections occur has helped make numerous organizations sticky, while preventing others from becoming stuck.
The author of an upcoming book—Safer. Easier. Better: The True Nature of Human Connections—James has worked with every major industry, while advising and training organizations around the world ranging from Global 1000 giants to small, regional companies. As one of the most quoted and profiled authorities on loyalty in the traditional mainstream media, James has been profiled in The New York Times, The Wall Street Journal, Business Week, the BBC, and numerous other global and industry publications. He has taught at both Harvard and Penn State University and has been a frequent guest on CNN, CNBC and Bloomberg TV, which credits him as being “one of the best experts in the business."
and...
"Anyone who has heard me speak knows the importance I put on understanding the things people truly care about to find some common connection. The easiest way to do that is to share first. Let people know what you care about and allow them to discover the similarities you may share with them, whether it is interests, hobbies, favorite products, artists, foods, sports teams, places you have been, or places you hope to visit one day. Below are some of mine."
